You have a full year (365 days) from the date of purchase to return your item for a refund.
If you haven’t received a return label in your package, please contact us or send us an email at info@wooki.com
Returns will be accepted on items as long as they are in the same condition as when they were received:
- No signs of use or creases
- Tags still on or with original box
- Missing boxes, accessories or used items are subject to be refused or restocking fees.
- Damaged retail boxes will not be charged as long as they’re shipped inside another box.
Returns will be processed between 1-3 business days from reception.
United-States Returns
In order to help out or fellow US buyers, we offer subsidized return labels for the low cost of 15$ (FedEx Economy) – if you would like such a label, please let us know immediately by messaging us. The amount will be subtracted from the refund. Please contact us for such labels.
- Please note we cannot create return labels with USPS
- We cannot create return labels for orders shipped to APO, PO BOX or addresses outside of continental US.
International Returns
Unfortunately we cannot create return labels outside of Canada and the United-States. The same return policy is applied on international orders. Sadly, shipping expenses are the buyer’s responsibility. Returned items must be declared as “RETURNED GOODS” on the packaging and of no value.