If we haven’t answered your question, feel free to send us an email through our contact page.
Shipping is free for orders within Canada and the United-States. Shipping outside of those locations can be calculated at checkout.
Some exclusions may apply.
Canada Return Portal link (enter your postal code with spacing)
Returns will be accepted on items as long as they are in the same condition as when they were received:
Unfortunately we cannot create return labels outside of Canada and the United-States. The same return policy is applied on international orders. Sadly, shipping expenses are the buyer’s responsibility. Returned items must be declared as “RETURNED GOODS” on the packaging and of no value.
We do not offer exchanges on items. Returned items will be refunded and processed as an individual transaction.
This makes it easier for everyone and ultimately leaves more freedom to you, the customer, to purchase whatever you prefer and receive it promptly.
Purchases will be refunded via the original payment method and normally takes 3-5 business days depending on the payment method.
Items canot be returned with the goal of getting a further discount after a price drop or a promotion. If an identical item is purchased and returned, we will refund the lowest priced item of both orders.
Damaged, defective or broken items must reported within 15 days of reception.
We will honor price adjustments within 15 days of your purchase. See the Price Match section for details.
For our USA customers: There will not be any duties and taxes on orders under the equivalent of $ 800 US Dollars
For our International customers:
Price matching requires these following conditions: