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Free Shipping

On all orders within Canada & United-States

Free Returns

Return your items for free*

No Prime Fees

Always fast free shipping

Best Price

We'll price match competitors!*

FAQ & RETURNS

If we haven’t answered your question, feel free to send us an email through our contact page.

Shipping is free for orders within Canada and the United-States. Shipping outside of those locations can be calculated at checkout.

You have a full year (365 days) from the date of purchase to return your item for a refund.
Our free return policy only applies for orders made within Canada. Please see below for US and Intl. orders.

If you haven’t received a return label in your package, please contact us or send us an email at info@wooki.com

Returns will be accepted on items as long as they are in the same condition as when they were received:

  • No signs of use or creases
  • Tags still on or with original box
  • Missing boxes, accessories or used items are subject to be refused or restocking fees.
  • Damaged retail boxes will not be charged as long as they’re shipped inside another box.

Returns will be processed between 1-3 business days from reception.

United-States Returns

In order to help out or fellow US buyers, we offer subsidized return labels for the low cost of 15$. If you would like such a label, please let us know immediately by messaging us. The amount will be subtracted from the refund. Please contact us for such labels.

  • Please note we cannot create return labels with USPS
  • We cannot create return labels for orders shipped to APO, PO BOX or  addresses outside of continental US.

International Returns

Unfortunately we cannot create return labels outside of Canada and the United-States. The same return policy is applied on international orders. Sadly, shipping expenses are the buyer’s responsibility. Returned items must be declared  as “RETURNED GOODS” on the packaging and of no value.

We do not offer exchanges on items. Returned items will be refunded and processed as an individual transaction.
This makes it easier for everyone and ultimately leaves more freedom to you, the customer, to purchase whatever you prefer and receive it promptly.

Purchases will be refunded via the original payment method and normally takes 3-5 business days depending on the payment method.

For our USA customers:  There will not be any duties and taxes on orders under the equivalent of $ 800 US Dollars

For our International customers:

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
  • Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
  • Packages that are returned or refused because of unpaid duties and taxes are subject to a restocking fee. Original shipping charges will not be refunded.
English (Canada)