Shipping is free for orders within Canada and the United-States. Shipping outside of those locations can be calculated at checkout.

Some exclusions may apply.

Return Policy

You have 30 days from the date of purchase to return your item for a refund.

Free Returns – Canada & USA Only

Our free return policy applies to orders shipped within Canada and the United States.
To start your return, use the portal below:

• Canada : enter your postal code with spaces

• United States

If you’re unable to create a return label using the portal, please contact us at info@wooki.com for assistance.

 Return Conditions

Items must be returned in original, unworn condition to be eligible for a refund:

• No signs of wear or creasing

• Tags attached and/or in the original box

• Retail boxes must be shipped inside another box

• Returns with missing packaging or accessories, or items showing signs of use, will be refused and sent back

Returns are processed within 1–3 business days of receiving the item.

U.S. Returns – Important Notes

• We cannot generate return labels via USPS

• We do not offer return labels for APO, PO Boxes, or addresses outside the continental U.S.

International Returns

• • • We do not provide return labels for countries outside of Canada and the U.S.

    • Customers are responsible for all return shipping costs

    • Items must meet the same return conditions listed above

    • All international returns must be clearly marked as “RETURNED GOODS” with $0 value declared

We do not offer exchanges on items. Returned items will be refunded and processed as an individual transaction.
This makes it easier for everyone and ultimately leaves more freedom to you, the customer, to purchase whatever you prefer and receive it promptly.

Purchases will be refunded via the original payment method and normally takes 3-5 business days depending on the payment method.

Items canot be returned with the goal of getting a further discount after a price drop or a promotion. If an identical item is purchased and returned, we will refund the lowest priced item of both orders.

Damaged, defective or broken items must reported within 15 days of reception.

We will honor price adjustments within 15 days of your purchase. See the Price Match section for details.

• Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
• Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
• Packages that are returned or refused because of unpaid duties and taxes are subject to a restocking fee. Original shipping charges will not be refunded.

If you would like to request a price match or a price adjustment (within 15 days) on a previously placed order, please contact us or send us an email at info@wooki.com

Price matching requires these following conditions:

• The item must be identical in brand, size, color and model.
• The item must be in stock and/or ready to ship.
• We will not price match Marketplace pricings (Amazon, Walmart, eBay, etc.)
• Price matching cannot be combined with other promotions, coupons or discounts.
• When calculating a competitor’s price, we will take into account the item’s price, shipping and potential duties/taxes.
• The competitor must be an authorized retailer of the brand in question.

WOOKI Rewards – Program Policies

Earn points every time you shop and turn them into discounts on future orders. You automatically receive 3% back in points on every purchase — it’s our way of saying thank you for shopping with WOOKI.

1. Earning Points

• Earn 30 points for every $10 CAD spent, excluding taxes, shipping, and discounts.

• Points are awarded once your order is marked as “Completed.”

• You must be logged in to your WOOKI account at checkout to earn points.

2. Redeeming Points

• 100 points = $1 CAD discount.

• Apply points during checkout — you choose how many to use.

• Points cannot be applied to shipping or taxes.

• No minimum redemption amount unless specified.

3. Point Expiry

• Points expire 365 days after the date they’re earned.

• You can view your balance and expiry in your account dashboard.

4. Returns and Refunds

• If you return an order, the earned points will be deducted from your account.

• If you used points to pay, those points will be refunded to your account.

5. Restrictions

• Points cannot be earned or redeemed on:

  • Gift card purchases

  • Shipping charges

  • Taxes

• Guest checkout is not eligible for point accumulation.

6. Fair Use Policy

• Points are non-transferable, non-refundable, and hold no cash value.

• Abuse or fraudulent use may result in loss of points and account suspension.

7. Program Updates

• WOOKI reserves the right to modify or cancel the Rewards Program at any time without notice.