Privacy Policy
At WOOKI INC., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, when and why we might share it, and what rights and options you have regarding your personal information.
This policy applies whenever you visit our website, contact us, make a purchase, or use any of our services. By using our website, you acknowledge that you have read and understood this policy. If you disagree with any part of it, we ask that you refrain from using our site or services.
Your information is collected to deliver our products and services, improve your experience, and communicate with you effectively.
1. What Is Personal Information?
“Personal information” means any data that identifies you, either on its own or when combined with other information. The type of details we collect depends on how you interact with WOOKI INC. — for example, when you shop, contact us, or browse our website.
2. What Personal Data We Collect and Why
When | Information Collected | Purpose |
When you make a purchase or request a return | Name, shipping & billing address, email, phone number, payment information, purchase history | To process orders, returns, refunds, and manage your preferences |
When you create an account | Name, email, phone number, address, language preference, username & password | To create and maintain your account and personalize your shopping experience |
When you subscribe to our newsletter or contact customer service | Email, phone number, and message content | To communicate with you, share promotions or updates, and provide assistance |
When you browse our website | IP address, device ID, operating system, browser type, referring site, and browsing behavior | To ensure proper site functionality, analyze trends, improve user experience, and display relevant advertising |
3. Who We Share Your Information With
In the course of our operations, we may share certain personal information with trusted partners and service providers who help us deliver our services. We only share what’s necessary for them to perform their work, and they are required to protect your data in accordance with applicable privacy laws.
| Type of Partner | Information Shared | Purpose |
|---|---|---|
| Payment & checkout services (e.g., PayPal, Stripe, Afterpay) | Contact and payment details | To process payments securely |
| Hosting & cloud services (e.g., InMotion Hosting) | Stored customer data | To securely host our website and database |
| Shipping partners | Contact details and order info | To deliver your purchases |
| Customer service providers | Order details and messages | To provide assistance and manage returns |
| Analytics & marketing partners | Browsing behavior and preferences | To understand website performance and deliver relevant ads |
| Survey or research agencies | Customer feedback | To improve our products and services |
We may also disclose information when required by law or to assist in investigations of fraudulent or illegal activities.
4. Where Your Data Is Stored
Some of our partners and service providers are located outside of Canada, including in the United States. This means that your information may be transferred, processed, or stored in other countries, and may be subject to their laws.
Before transferring data internationally, we ensure appropriate safeguards are in place, such as contractual protections and data security standards that comply with applicable privacy regulations.
5. How We Protect Your Information
We take security seriously and implement several layers of protection to prevent unauthorized access, loss, or misuse of your data:
Access control: Only authorized employees who require the information for their duties can access it.
Technical safeguards: We use secure servers, encryption, firewalls, and other industry-standard technologies to protect your information during transmission and storage.
Organizational measures: We have internal policies and training to ensure your data is handled responsibly.
6. Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy, to meet legal obligations, or to resolve potential disputes.
Even if you stop using our services, we may retain certain records as required by law. Your information will always be handled securely and confidentially during that time.
7. Your Rights
You have the right to:
Access your personal information and request a copy of the data we hold about you.
Correct any inaccuracies or update outdated information.
Delete your personal information, except when retention is required by law or for legitimate business reasons.
Withdraw consent to the use or sharing of your data at any time, including opting out of promotional emails via the “Unsubscribe” link at the bottom of our communications.
To exercise any of these rights, please contact us at info@wooki.com.
We may verify your identity before processing your request, and we will respond within 30 days.
8. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:
WOOKI INC.
Email: info@wooki.com
Website: www.wooki.com